✦ Help Center & Support

Frequently Asked Questions

Everything you need to know about the Try Galaxy simulation, privacy, compatibility, theme personalization, and usage.

What is Try Galaxy and how does it work?

Try Galaxy is an interactive web experience designed to showcase the look, feel, and features of Samsung Galaxy One UI 7. It runs directly within mobile web browsers (Apple Safari or Google Chrome) as a Progressive Web App (PWA). It simulates the home screen, app drawer, dialer, messages, settings, lock screen, and themes.

Is it safe to use? Does it void my phone's warranty?

It is 100% safe. Try Galaxy runs inside your browser sandbox and cannot make any permanent changes to your iPhone or Android operating system. It does not require jailbreaking, rooting, sideloading certificates, or modifying any system files. Your warranty and Apple/Google security guarantees remain completely untouched.

Which devices and iOS versions are supported?

Try Galaxy supports iPhone 7, 8, X, XR, 11, 12, 13, 14, 15, 16 and newer, as well as iPad and iPod touch running iOS 15 or later with Safari. On Android, any smartphone running Chrome, Samsung Internet, or Brave is fully supported.

How do I get the full-screen experience without browser toolbars?

To launch without browser navigation bars, you must add it to your home screen:
• iOS (Safari): Tap Share ➔ Add to Home Screen ➔ Add.
• Android (Chrome): Tap three dots (⋮) ➔ Install App or Add to Home screen.
When launched from the home screen icon, GalaxyOS launches as a standalone application.

How do I import custom themes?

Open the GalaxyOS simulator and click on the Themes icon. Tap the "Import Theme" button, then select any compatible .mtz or .zip theme file downloaded to your device. Our client-side JSZip engine parses the package and saves the extracted assets into your browser's private IndexedDB storage.

How do I delete or uninstall GalaxyOS?

Long-press on the GalaxyOS icon on your phone's home screen and choose "Delete Bookmark" (iOS) or "Uninstall" (Android). Once removed, all cached simulation data is cleared and your phone remains exactly as it was.

Does it consume significant battery or storage space?

No. The application is ultra-lightweight (less than 10 MB total cache size). It consumes zero background CPU or battery when closed, unlike native heavy background services.

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Still have questions or need assistance?

Our technical support team is always available to help. Reach out anytime via email.

Contact Support: [email protected]